Customer Service

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Adult Sex Toys in Australia

Customer Service


Shipping & Delivery
All items are shipped with either Australia Post or Toll Priority depending on whether you have a PO BOX or not. Shipping is charged at a flat rate of $11.00 Australia Wide no matter how big or small the order. Free Shipping on orders above $150. All items are shipped discretely with either plain packaging, or within an Australia Post Express satchet or TOLL satchet - We make no reference to Toys4grownups on our packaging.

NEXT DAY ORDERS at no extra charge!

Here at Toys4Grownups we strive to make your online buying experience the best it can be. . If in a very rare case, we have reason to believe that your shipment will be held up for unforeseen reasons, we will first contact you and confirm whether the delay will suit your needs. Toys4grownups intentions are for you, the customer, to have your orders overnight where you have placed it before 1pm Victorian Local Time excluding weekends and public holidays. If for any reason you become concerned about your order, contact us immediately so we can investigate on your behalf. All our orders have tracking numbers for your convenience.
NEXT DAY ORDERS are guaranteed for most cities and major towns, including Darwin and Perth. We cannot guarantee overnight shipping on PO BOXES.


Privacy & Security
All postage details entered into our website will be held confidentially and securely on our server incase you wish to visit us again sometime. All transactions are handled via paypal and are managed by paypal secure services. No credit card details are kept on file anywhere at If you intend signing up for our specials and promotions, we will keep your email address on file so you have the advantage of purchasing our one-off specials when they become available before the general public.
256 Bit Encryption SSL - Our website hosts all the latest security measures to ensure that your personal data (name, address, credit card number) are all secured when conducting any payment details on our website. This supply a 256 bit SSL encrypted connection on all pages of our checkout process. The SSL Certificate is verified and backed by GeoTrust in conjunction with Rapid SSL.


Returns & Replacements

As you can appreciate, due to the nature of our business we cannot accept returns or exchanges. All our products are tested prior to shipment and are only shipped if we are 100% happy that the item is functioning as it should. If for any reason there is a genuine defect with the item within 14 days, we will happily replace the item or offer a refund once the original has been received back at the Toys4Grownups warehouse.


Payment, Pricing & Promotions

All prices are conveniently listed on our store pages. Payment is done strictly through paypal via your paypal account, or via express credit card checkout where you won't require a paypal account. PLEASE NOTE ALL TRANSACTIONS ON YOUR ACCOUNT WILL SHOW UP AS "HillTopToys PTY LTD".  There will be no reference to Toys4GrownUps.

At times we will have once-off offers where we will promote a product at wholesale price so you get the advantage of trying new toys at the lowest of prices possible. You must sign-up to our promotion newsletter if you wish to access these specials before the general public snaps them up!


Updating Account Information

If your details change and you wish to advise us, simply send us through the change with your username and we can amend them immediately to avoid you missing out on any promotions.


Toys4Grownups Disclaimer

Toys4Grownups supplies this website for your convenience and fun, and not as professional advice on sexual products. The Customer should not rely on all individual item advice  from this site, and use there own initiative to investigate the product further if they require further information before purchasing. Please remember, Toys4Grownups does not know what ability each individual customer is capable of, physically, medically, or otherwise, and cannot be held responsible for the miss-use of any item which may cause side effects for the user. By using the customer must agree that they shall not have, make or bring an action, suit, claim, demand or proceedings against for damages, compensation, losses, costs, expenses, orders or any other legal or equitable remedy should any such material be found to be incorrect, inaccurate, miss-used, defective, deceptive or misleading, whether caused by innappropriate understanding of the customer or negligence of this website.


FREE Postage

Free postage is available on all our orders over $150, but at times there will be additional upgrades for free postage or reduced spend amounts before qualifying for free postage. We will endeavour to make your shopping experience the best possible by offering you regular specials on shipping.